We want you to feel confident in placing an order with our company. We work hard every day to build trust with our clients. From the moment you place your order you will receive a confirmation number. This is your immediate proof of purchase.
Within 24 hours you will receive a 2nd email from our staff thanking you for your purchase and providing you with a ship date (date product leaves our shop) and estimated delivery date (date you will receive package).
Some pieces we carry inventory others are made-to-order. We typically ship within 3 - 5 business days from order date. This does not include weekends & holidays. We work hard to provide the best customer service possible and we will make every effort to get product to you quickly.
Once product ships we will contact you via email with an estimated arrival date. Please note, ROCKNTHETREND cannot always guarantee availability of products. If you have ordered an item that is not available or that is delayed, we will notify you immediately. If you have any questions regarding the status of your order at anytime, please send us a message via our contact page. We would love to hear from you.
FREE SHIPPING on all orders shipped in the U.S.
We ship all products via the United States Postal Service. (They are not doing well financially. They need all the business they can get.) Please allow 2 - 3 business days for U.S.Postal Service first-class delivery. We are currently offering free shipping on all purchases. Please contact us if you need a faster delivery system. We would be happy to work with you. Please note during holiday season shipping rates and promotions may vary.
We are currently not shipping outside of the continental U.S. but we have made exceptions to this policy for those who have contacted us on a case by case basis. Please inquire.
RETURNS & EXCHANGES
ROCKNTHETREND.COM wants you to be totally satisfied with your purchase, and gives its customers 10 days from delivery to return or exchange your item. If you are not totally happy with your purchase, and wish to return or exchange your unworn ROCKNTHETREND.COM merchandise please contact us. We want to make this process as seamless as your purchase.
If you wish to make a return or exchange to ROCKNTHETREND.COM, please follow these four easy steps:
1. Email us
2. State reason for exchange or return
3. Client ships product back to RNTT
4. RNTT either ships exchanged jewelry (no cost) or refunds purchase (within 24hrs of receiving returned merchandise)
5. All are HAPPY!
All ROCKNTHETREND.COM merchandise must be returned unworn with the tags attached, ROCKNTHETREND.COM will exchange merchandise or issue a refund to your credit card used for the original purchase within 24 hours of receipt of product.
For any questions, please send us a message via our contact page.
ROCK N THE TREND jewelry is created with plated metal chains, rings and fasteners. Any color variation or slight deficiencies are due to the handmade nature of these designs. By following these simple tips, your jeweled pieces will keep sparkling for years to come...
Always remove jewelry and/or hair accessories when washing hands, showering, or swimming. Moisture can cause metal to dull.
Avoid spraying or applying any alcohol or oil-based products such as; perfume, hairspray, body lotions, cleansers or hair grooming products on or near the jewelry. The alcohol or oil content will cause metal parts to discolor or tarnish.
Never expose jewelry to extreme heat or direct sunlight over long periods of time as this can cause colors to fade.
To clean your jewelry use a dry soft cloth. Never submerge in cleaning solution or water.